Privacy Policy

Last updated 24th May, 2021

Man looking at the tablet


Whether you are currently evaluating our software, are a customer or business partner, we take your privacy extremely seriously. We do collect minimal information when you download our software, and if you are reading this policy you are probably interested in how we use it.

How We Respect Your Privacy

Here at MagicLogic, our approach is to be as open and transparent as possible about how we collect and use your information. Firstly, we like to explain exactly what information we collect and why. Next, we will tell you what we do with that information, how we protect it and how long we keep it. Finally, we explain your choices pertaining to your information, including who to contact if you have questions or requests.

What Information We Collect and Why

We only collect basic information when you download our software and which includes your name, title, the organization you work for, your location and your contact details. We also ask that you briefly describe your requirements and especially if you may require custom solutions. Finally, we like to know how you discovered MagicLogic.

MagicLogic fully complies with the requirements of the Children’s Online Privacy Protection Act Compliance. We do not collect any information from anyone under age 13. All products and services on our website are directed toward people aged at least 13 or older.

Data Related to Usage of MagicLogic Software

When you run our software (note: applies to Cube-IQ Web only), we do process some other information such as:

  • IP address
  • location and alias
  • login details
  • password
  • user profile
  • user ID
  • and network ID

This information is collected for the purpose of granting you secure access to the software and enables our support staff to recognize and contact you if required. The information is processed on the legal basis of our legitimate interest in fulfilling the stated purposes.

Additional Data

In addition to the data already mentioned, we may process other types of information related to you and which include any survey results or comments regarding our business, documents and emails sent to us. The information is collected directly from you. The purposes for processing activities varies depending on the type of information. For example, emails are processed to enable communication between us, and documents are processed for the purpose of executing our business relationship. Any signed documents are processed for the purpose of ensuring validity of contracts. The information is processed on the legal basis of our legitimate interest in fulfilling the stated purposes.

Who We Share the Information with?

We do not sell or trade your information to outside parties. We may share your information with trusted third parties who are authorized service providers and who have agreed to keep this information confidential.

MagicLogic is in compliance with the California Online Privacy Protection Act Compliance.

How We Keep Your Information Safe?

Your information is protected against all kinds of threats that include alteration, unauthorized access or disclosure, destruction and loss. The information is protected in a variety of ways depending on where we store it and how we use it. We have service providers and business partners in many parts of the world. For example, we may need to transfer information to a company located outside the United States, in which case we would rely on the Privacy Shield Network, which is an agreement between the US and EU governments. Where countries don’t have an adequacy decision, we would sign specific governmental legal texts.

How Long Do We Keep Your Personal Data?

Information is deleted at the very latest one year after you originally contact us and if the relationship has expired. We will only keep your data if legislation requires us to keep the information for an extended period, or if other special circumstances apply. If, for example, you have participated in contract negotiations via emails, we may keep the relevant emails for as long as the agreement is in force or longer depending on the nature of the agreement.

Your Privacy Rights

You have numerous rights regarding your privacy, and you can read more about them below. If you wish to exercise these rights or would like to learn more, please contact us directly using our contact details at the end of this statement. Not all of the rights outlined below may be applicable to your situation.

Right of Access

It is your right to know what personal information is processed and why, hence this privacy statement. If you have any questions about the information processed from you, please contact us and we can provide you with more details.

Right to Rectification

If you believe we have incorrect information about you such as your name or address, you can ask us to correct this.

Right to Be Forgotten/Right to Erasure

It is your right to tell us to permanently erase your personal information from our records. You can do this if you believe there isn’t any need for us to keep it, and if you have previously given your permission, you can withdraw it.

Right to Restrict Processing Activities

It is your right to restrict processing activities in specific situations, so we will continue to store your information but will temporarily cease any other processing. This may be appropriate if you have asked us to correct information details and wish us to stop processing until this information is correct.

Right to Data Portability

In specific situations, you have the right to ask us to send your personal information to you digitally so it can be forwarded to someone else.

Right to Object

You can object to the processing of your information even when we have a legitimate legal reason for processing it. You can do this when we process your information on the basis of our legitimate interest and where you believe your personal interest outweighs ours.

Right to Lodge a Complaint with a Supervisory Authority

If you are dissatisfied with the way we treat your personal information, you have the right to lodge a complaint with the relevant supervisory authority.

Online Privacy Policy Only

This online privacy policy only applies to information collected through our website and not to information collected off-line.

Who to Contact?

MagicLogic Optimization Inc.
422 Richards Street, Suite 170
Vancouver, BC
V6B 2Z4 Canada

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